getting your yay! products to you

All about our delivery, collection and postage schedules, prices and processes. Thinking about what to buy, when it’ll be ready and how it will get to you? Here’s all you need to know.

How it works

Please allow at least three working days (Tuesday to Saturday) from the date of purchase for our made-to-order box sets to be ready for collection, delivery or postage. These are made specifically for each order and time is needed for this. For completely bespoke work, such as Giant Baked Doughnuts, please allow even longer, ideally at least a week.

For “Lucky Dip” and “Cookies/Doughnuts Of The Day” box sets, turnaround times can be faster as orders are chosen from our selection of fresh stock. A bit tight for time? Then these are the box sets for you! It’s best to give us at least a day’s notice so that we can get everything ready for you, and orders are dealt with on a first come first served basis so please bear this in mind during busy times.

Left it REALLY late? We are on CityGrab, Deliveroo, Uber Eats and Just Eat so you can get a box set of our products delivered to you or your chosen recipient in the Sheffield area within the hour.



All of our flapjack products, Cake Magnums, Monster Cookies, Boxes of Buddies, Pop-Up Party Slab Kit Boxes and Loaded Slabs can be delivered by Royal Mail post, local delivery by us or can be collected from the shop. We advise extra care measures upon receipt of postal items during warmer weather, such as putting your unopened order in the fridge to cool thoroughly before handling the contents.

BAKED DOUGHNUTS & luxury traybakes

Our baked doughnuts are delicate products that need to be enjoyed fresh, within a few days of production. Our Choccy Road, Tiffin and Millionaire’s Slices have a much longer shelf life but are quite delicate.

Therefore, we are unable to post our Doughnut Box Sets, the Giant Celebration Doughnut or any Box Sets containing a mix of products including doughnuts (for example, the Party Box, Sharing Box or the Two and Two Box) or any Luxury Traybake items and box sets. 

We are able to deliver our doughnut-based and traybake-based products within the Sheffield area (please see Delivery & Postage Prices for eligible postcodes), or they can be ordered via our delivery platform partners, or collected from our shop.

These products take a little more planning and so we ask for a week’s notice. It is sometimes possible to make them with less notice than this so please ask, there is probably something we can do to help. 

Our party cakes are for collection or local delivery only, they are not able to be posted or couriered and are not available on our partner delivery platforms. They can be ready to be collected or delivered on the day you need them, as long as enough notice has been given so that we can plan everything in. Please be aware that we do not delivery during shop opening hours so if your cake is required during the day, please arrange for it be delivered the evening before. 

Posting Schedule

Generally we are able to post out orders every Thursday to Saturday, although we are sometimes able to post out orders on Tuesdays and Wednesdays as well, if our production schedule and stock levels allow. We endeavour to send as many postal orders out by the end of our working week as possible.

If you are ordering products for a specific event or deadline, please order in enough time for your treats to be produced, packed and posted. Choosing first class rather than second class post doesn’t reduce the production time, it only reduces the postage time.

Please note that during bouts of extremely hot weather, we reserve the right to pause posting so that your products arrive in the condition they were intended. If this is the case, we will post about it on our social media pages and where possible, let customers know if it affects their order schedule.

Delivery Schedule

Products ordered through our website for local delivery are usually delivered on a Friday evening from approximately 5.30 to 8.30 pm. Delivery times cannot be guaranteed and may fall slightly outside of these hours. Please see the Delivery & Postage Prices section for eligible postcodes.

Deliveries on specific other evenings may also be possible by prior arrangement but may incur a small extra charge (except for party cakes, which will be made to order and therefore delivered on the specific day you require them). Deliveries are only possible on Tuesdays through to Saturdays. We are sorry but we don’t deliver on Sundays or Mondays.

Products ordered through our website are generally not able to be delivered during the day. However, we offer a great range of box sets on our partner delivery platforms CityGrab, Deliveroo, Uber Eats and Just Eat, which can be ordered, packed and delivered within the hour. Check us out on their sites/apps for further details.

Having an event? Absolutely need something specific delivered during the day on a specific day or by a specific day time? Just let us know what you need and we can make arrangements for you. Larger events are delivered by us, smaller orders may be delivered by our local taxi firm City Taxis (who also run CityGrab, one of our delivery partners). Extra delivery charges will apply and we will send over all the relevant information for you.

Seasonal Special Events. When we have seasonal special events, we set our local delivery round to be the day of/day before, whichever is most appropriate. These include Valentine’s Day, Easter, Mother’s Day, Father’s Day, Halloween and Christmas. Details of when these products will be available for delivery and collection will be described in each product listing.

Delivery & postage prices

We deliver to the following Sheffield postcodes:
  • Delivery to S7 and S8 : £1.50
  • Delivery to S2, S11, S14 and S17: £3.00
  • Delivery to S10 and S12: £4.00
  • Delivery to S6, S3 and S18: £5.00
  • Delivery to S1, S4, S5, S9 and S13: £6.50
  • Delivery to S35 and S36: £9.00

Please note delivery is only available for orders of £10 or over. Orders under £10 can be collected from the shop.

We send flapjack and cookie products (no doughnuts) to the rest of the UK, including the Highlands and islands, using:
  • Royal Mail Second Class Signed For: £5.00 per item
  • Royal Mail First Class Signed For: £6.50 per item

The shipping address can be different to the billing address, just fill in the relevant parts of the checkout page. Please ensure that shipping details are completely correct before confirming your order. We cannot accept responsibility for incorrect or incomplete addresses.

Collecting from the shop

If you’d like to collect your order from us, that would be great! The YAY! Flapjacks shop is at 749 Abbeydale Road, Sheffield, S7 2BG, near the bottom of Carterknowle Road. We are open Tuesday to Saturday 10 am to 5 pm. 

For this option, simply select “Collect from the shop” from the delivery options at checkout and let us know in the notes section about when you would like to collect them. If you only know the date, that’s fine, we don’t have collection timeslots.

Please see How It Works section for turnaround times.

Delivery Instructions

Buying a gift for someone? Need your flapjacks by a certain day? If you have specific instructions about your order, are pre-ordering for a date in the future or there is anything you need us to know, you can also let us know in the notes field of the checkout page (the most ideal option) or alternatively you can reply to your order confirmation email with the details we need.

For all requests, please bear in mind the production schedule and turnaround times described above.

Please don’t send these extra details via social media or separate email threads as it’s difficult to then connect these instructions with your order details and we can’t take responsibility for any errors that may occur because of this.


As much as we’d like to put a flapjack on your computer, we have to use cookies instead. We hope that’s ok. 

Learn more