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All about our order deliveries and postage.
Please allow at least three working days (Tuesday to Saturday) from taking payment in order to bake and pack your order. Delivery times will vary depending on your choice. These exclude public and bank holidays.
Generally we post every day from Tuesday to Saturday. Deliveries are made on Wednesday and Friday evenings after the shop has shut and may take place up to approximately 9 pm.
Please note delivery is only available for orders of £10 or over. Orders under £10 can be collected from the shop.
The shipping address can be different to the billing address, just fill in the relevant parts of the checkout page. Please ensure that shipping details are completely correct before confirming your order. We cannot accept responsibiltiy for incorrect or incomplete addresses.
You can opt for a free of charge socially distanced collection service from our shop. We operate from Torte Cakes, 749 Abbeydale Road, Sheffield, S7 2BG. We are open Tuesday to Saturday 11 am to 6 pm.
If you would like to collect your flapjacks in person, simply select “Collect from the shop” from the delivery options at checkout and let us know in the notes section about when you would like to collect them. Please allow at least three working days between ordering and the date on which you would like to collect.
All of our flapjack products, Cake Magnums, Monster Cookies, Boxes of Buddies, Pop-Up Birthday Kit Boxes and Pop-Up Celebration Kit Boxes can be delivered by Royal Mail post, local delivery by us or can be collected from the shop. We may advise extra care measures upon receipt of certain postal items during spells of extreme heat at the height of Summer.
Our baked doughnuts are delicate products that need to be enjoyed fresh, within a day or two of purchase. Therefore, we are unable to post our Doughnut Box Sets or any Box Sets containing a mix of products including doughnuts (for example, the Party Box, Sharing Box or the Two and Two Box). We are to deliver our doughnut products in the Sheffield area, or they can be collected from our shop.
Buying a gift for someone? Need your flapjacks by a certain day? If you have specific delivery instructions you can also let us know in the notes field of the checkout page. Please allow at least three working days Tuesday to Saturday to make your order, plus delivery/postage time. Delivery days are usually Wednesday and Friday. Postal orders are sent out every day from Tuesday to Saturday. Please ensure that shipping details are completely correct before confirming your order. We cannot accept responsibiltiy for incorrect or incomplete addresses.
More time may be needed for very specific orders and at very busy times. You can also pre-order your flapjacks for a date up to a month in the future!